Healing Words

Healing Words
Author :
Publisher : Doctors In Touch
Total Pages : 108
Release :
ISBN-10 : 0975519603
ISBN-13 : 9780975519608
Rating : 4/5 (03 Downloads)

Book Synopsis Healing Words by : Michael S. Woods

Download or read book Healing Words written by Michael S. Woods and published by Doctors In Touch. This book was released on 2004 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt: One doctor speaking to other doctors and health care providers about how to provide the best possible care for patients--by actually caring about patients. These powerful laminated cards helps health care providers understand and practice what to do after unexpected outcomes--to apologize. Michael Woods walks health care providers through the Five "R's" of Apology: Recognition; Regret; Responsibility; Remedy and Remain Engaged.


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