The text is aimed at CEOs and all executive management, however the scope of the material will engage the entire organization. The authors identify the key ingr
The text is aimed at CEOs and all executive management, however the scope of the material will engage the entire organization. The authors identify the key ingr
As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two ma
TRAIN YOUR BRAIN FOR EXTRAORDINARY SUCCESS Now more than ever, you need a competitive edge to succeed-no matter what your field or profession. This step-by-step
If you’ve heard and read all you want to know about how bad service is in the world and how important service is to customers and to your bottom line, you may