Functioning as a blueprint, this guide leads the reader through the many decisions and considerations involved in setting up a real-time reference service. Rona
Search skills of today bear little resemblance to searches through print publications. Reference service has become much more complex than in the past, and is i
More an art than a science, the reference interview requires not only knowing a specific set of skills, but also how to apply those skills in an ever-changing w
Make separate library services for distance learners a thing of the past Internet Reference Support for Distance Learners takes a comprehensive look at efforts