Download or read book Workplace Violence in Services Sectors and Measures to Combat this Phenomenon written by International Labour Office and published by International Labour Organization. This book was released on 2004 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt: This ILO code of practice sets out guidance on practical responses to deal with violence at work in the services sectors in both public and private services. It was drawn up by an expert meeting, held in Geneva in October 2003, which included representatives nominated by governments, employers and workers. The Code identifies the roles and responsibilities of key stakeholders involved, and promotes a proactive approach to prevention of workplace violence, based on occupational safety and health management systems.