Every day, millions of employees watch their leaders sabotage themselves. They watch, they learn, and then they do it, too. Next thing you know, everyone’s lo
Excellent business communication skills are especially important for information management professionals, particularly records managers, who have to communicat
In this book, the authors look in turn at each of the key management tasks, from meetings to negotiation, from writing reports to using the telephone, and they
Strong communication skills are arguably the most important attribute a manager can possess. Many managers believe they have already mastered the four basic com
It is now widely recognized that communication is at the very heart of effective management. There is therefore an ever-expanding demand for valid and generaliz