Amvik eBook Solutions

Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make o

Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service. Building off the success

Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step

Let's face it, dealing with customers isn't easy. They aren't always right--or even pleasant. But experienced business author Renée Evenson ensures you always

A practical, hands-on guide for training customer service employees.