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Explores the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribution to virtually all aspects and s

Be As Successful at Home As You Are at WorkSo many professionals work non-stop to secure the next rung on the corporate ladder. Why then do they struggle to enj

A deeply-reported examination of why "doing what you love" is a recipe for exploitation, creating a new tyranny of work in which we cheerily acquiesce to doing

Cover -- Half Title -- Title -- Copyright -- Dedication -- Contents -- Foreword A Better View of Motivation -- Introduction A Great Place to Work For All -- PAR

This textbook familiarises students with the theory and practice of small business management and challenges assumptions that may be held about the way small bu