200,000 preventable deaths each year in the US healthcare system is like having 20 Boeing 747 airliners crashing each week. Things are bad in our nations health
The black box is orange—and there are actually two of them. They house the cockpit voice recorder and the flight data recorder, instruments vital to airplane
Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and
WHEN DORA, ELENA’S older sister, is diagnosed with depression and has to be admitted to the hospital, Elena can’t seem to make sense of their lives anymore.