Foundations of IT Service Management
Author | : Brady Orand |
Publisher | : Createspace Independent Publishing Platform |
Total Pages | : 0 |
Release | : 2011 |
ISBN-10 | : 1466231327 |
ISBN-13 | : 9781466231320 |
Rating | : 4/5 (27 Downloads) |
Download or read book Foundations of IT Service Management written by Brady Orand and published by Createspace Independent Publishing Platform. This book was released on 2011 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presented in an easy-to-understand format, the concepts of ITIL and the processes are laid out in a logical sequence. Each lesson is followed by list of key concepts and sample questions to help study for the ITIL® Foundation certification exam. Chapter review questions, modeled after the real exam questions, reinforce learning for each unit. While the focus is on providing the information required to pass the ITIL® Foundations exam, this book also goes beyond those basics to provide a real understanding of ITIL® to further your knowledge and abilities as a valuable part of IT/business alignment. Using a case-study approach, real issues are discussed that represents challenges experienced by almost every IT organization. --