Download or read book How Facility Management Influences written by Johnny Ch Lok and published by . This book was released on 2021-05-04 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt: ⦁facility management benefits to service working environmentCan effective facility management improve service working environment to raise employee individual work performance? It is a concern about the quality of service to its customer question. The term" standards and goals" are often used to measure staff individual service performance whether he/she can serve to customers to let them to feel this staff's service performance or attitude is good or bad. Is the service workplace working environment facilities enough, it will influence customer service staff individual performance.For shopping center service industry case example, for this suitation, e.g. shopping center's facilities are enough or are placed to the suitable locations in order to let the shopping center's customers to feel comfortable to shopping when they enter this shopping center as well as whether the shopping center's facilities can influence the customer service staffs to serve whose shopping customers easily or difficult, due to whether the shopping center's facilities whether are adequate supplied or their locations are the best suitable positions to influence their service performance to let them to feel easier or comfortable to serve their customers in any large size shopping centers. For example, whether the lamps' lighting energy is enough to let the shoppers to feel safe to walk to visit any shops when there are many shoppers were walking to cause crowd and they feel diffuclt to walk to avoid any body contact to any one in busy time when the shopping center has no enough lights to let them to see anywhere in the shopping center's dark environment. Then it will influence customer service staffs to feel difficult to find any shopping center customers, e.g. when two shopping center customers are fighting in one location where is far away to the shopping customer service staffs and securities in the shopping center, because the shopping center is large and it has no enough light to let the customer service staffs and securities to find their frighting location to deal their fighing behavior and other shopping center's shoppers will feel very dangerous to walk their fighting location to avoid to close them. Then, it will has possible to cause death or hurt to any one of these two fighting shoppers, even other shoppers' lifes. Because the shopping center's securities and customer service staffs who need to spend much time to find their fighting location, it will delay they can bring the policemen to their fighting location when they arrive this shopping center's destination in short time in order to solve their fighting behavior to influence all shoppers' lifes in this shopping center. Hence, the shopping center whether it has enough lamps number and the lamps' light whether is enough, these lighting facilities will influence any shopping center customer service staffs and securities who can spend less time to arrive any locations to deal any urgent matters.For another suitation in shopping center, if the shopping center has no enough paying telephone service facilities to supply shoppers to phone to anyone when they feel need to phone to any in the shopping center. Then, it will lead to some shoppers decide to find where the shopping center's receiption's telephone to supply to them to phone call to anyone. If ther are ten shoppers are waiting to use the shopping center's receiption's telephone to phone call to their friend or family within one minute. Thus, it will influence the reception customer service staffs feel difficult to arrange how to distribute the only one telephone to these ten shoppers to use to phone call their friend or family when they are queuing within their one minute waiting time in the shopping center's reception.