How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the qu
International bestselling author and Stanford University professor Tina Seelig adapts her wildly popular creativity course to a practical guide on how to put yo
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What do winners of major sales do differently than the sellers who almost won, but ultimately came in second place? Mike Schultz and John Doerr, bestselling aut