Download or read book Blind Spot written by Steve Diller and published by Rosenfeld Media. This book was released on 2016-11-02 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: Distracted by traditional metrics and mounting access to data, leaders are blinded to what it actually takes to create greater value for their businesses: meaningful, long-term relationships with their customers. In Blind Spot, you'll learn how exceptional organizations—from Disney to Instagram—innovate and sustain valuable, productive customer relationships. Blind Spot's lessons deliver a groundbreaking perspective shift and win-win approach for your customers, your business—and even your shareholders.