An evaluation framework for more effective government Improving Government Performance takes as project management approach to government program evaluation, of
"This book is about how new and underutilized types of big data sources can inform public policy decisions related to workforce development. Hawley describes ho
Citizen Satisfaction investigates the topic of satisfaction with government services from a variety of perspectives, using case studies and empirical results fr
In this book, Barrett and Greene present evolving theories of performance management, the practices necessary for a good performance-based government, and the p