Amvik eBook Solutions

Teachers: Now you can identify and apply the proven strategies to deal successfully with hostile adults in schools. Skill in communicating is essential for teac

Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated fo

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conv

Be prepared to manage stressful situations before they happen with proven, constructive strategies! The second edition of this best-selling resource provides ne

This little book gives more than 20 examples of BIFF responses--brief, informative, friendly, and firm--for all areas of life, plus additional tips to help read