Focusing on change as a constant factor in the management of any organization, this informative book helps the student and practitioner to develop the skills an
The work of a manager in a service organisation is not the same as the work of a manager in an organisation that manufactures goods. Managing Public Services, I
The context and environment of public services is becoming increasingly complex and the management of change and innovation is now a core task for the successfu
The ability to manage change-management processes depends on individual skills and organisational culture. These skills have to be increased and practiced; in t
Forming part of the Understanding Organizational Change series, Managing Organizational Change in Public Services focuses on the organizational dimension of cha