Related Books

Managing Social Service Staff for Excellence
Language: en
Pages: 260
Authors: Nancy Summers
Categories: Political Science
Type: BOOK - Published: 2011-02-17 - Publisher: John Wiley & Sons

DOWNLOAD EBOOK

An essential guide for those charged with supervision of nonclinical staffin programs, agencies, and units within social service organizations "As someone who h
Achieving Service Excellence
Language: en
Pages: 152
Authors: C. M. Chang
Categories: Business & Economics
Type: BOOK - Published: 2013-11-20 - Publisher: Business Expert Press

DOWNLOAD EBOOK

As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two ma
Achieving Excellence in the Management of Human Service Organizations
Language: en
Pages: 410
Authors: Peter M. Kettner
Categories: Business & Economics
Type: BOOK - Published: 2002 - Publisher: Addison-Wesley Longman

DOWNLOAD EBOOK

This book attempts to create an integrated model for management and administrative practice in the management of human service organizations. The book presents
Achieving Customer Experience Excellence through a Quality Management System
Language: en
Pages: 245
Authors: Alka Jarvis
Categories: Business & Economics
Type: BOOK - Published: 2016-07-08 - Publisher: Quality Press

DOWNLOAD EBOOK

We are in what many call “The Age of the Customer.” Customers are empowered more than ever before and demand a high level of customer attention and service. T
Social Work Case Management
Language: en
Pages: 449
Authors: Michael J. Holosko
Categories: Social Science
Type: BOOK - Published: 2017-01-30 - Publisher: SAGE Publications

DOWNLOAD EBOOK

Social Work Case Management: Case Studies From the Frontlines by Michael J. Holosko is an innovative book that equips readers with the knowledge and skills they