Download or read book Measuring and Managing Patient Satisfaction written by Steven R. Steiber and published by Amer Hospital Pub. This book was released on 1990 with total page 179 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook provides the reader with the tools and techniques for designing and administering patient satisfaction surveys that will provide practical and useful information to the institution. Directed to marketing, planning, and quality assurance professionals, the text describes how patient satisfaction fits into the overall management and research strategies of the health care provider. The book presents step-by-step strategies for the design and implementation of telephone and mail questionnaires that will provide the appropriate information.