Every leader understands the burning need for change–and every leader knows how risky it is, and how often it fails. To make organizational change work, you n
"Identifies dozens of myths, bad models, and unhelpful metaphors, replacing some with twenty-first century research and revealing gaps where research needs to b
The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that softw
In today's complex work world, things no longer get done simply because someone issues an order and someone else follows it.Most of us work in socially intricat
Change isn’t going anywhere. Learn how to manage it. We live in a wild world of volatility, unpredictability, chaos, and ambiguity, with change seemingly as t