Download or read book Performance Measurement in Service Businesses written by Lin Fitzgerald and published by Cima. This book was released on 1991 with total page 126 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book aims to help service managers to develop appropriate measures of business performance to support the creation of a sustainable competitive advantage. Persons either practising or studying management in service organisations who are looking to develop effective measurement systems to monitor and control business performance will benefit from this book.