Amvik eBook Solutions

This book is a comprehensive guide to an exciting new approach that managers at any level can use to transform their corners of government. Whether people want

This book is a comprehensive guide to an exciting new approach that managers at any level can use to transform their corners of government. Whether people want

In a time of unprecedented turbulence, how can public sector organisations increase their ability to find innovative solutions to society's problems? Leading Pu

Shows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner. Details a step-by-step approach to

The second edition of this significant text has been thoroughly revised to take account of the latest literature, case studies and international developments in