Download or read book Preventing & Managing Disruptive Passenger Behaviour written by Philip N. Hardy and published by . This book was released on 2022-01-20 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive and informative resource for cabin crew on commercial flights to help them positively intervene to prevent and manage passengers behaving unruly or being disruptive, aggressive or violent. It includes guidance on the international and local legislation that covers unruly/disruptive passenger management and advice on the actions and strategies that can be employed to de-escalate the behaviour and bring to a safe conclusion incidents that are a risk to the passengers, crew or the aircraft.