ISO 9000 is a series of internationally accepted quality standards for manufacturing and customer service processes. This book aims to show how to go beyond thi
CD-ROM includes: Multimedia overview of book, including case studies -- High tech enablers examples -- Sample forms that support the quality management system -
Find out what the new ISO 9000 says and means! There's simply no better introduction to the recent changes in ISO 9000 standards than ISO 9000: The Year 2000 an