Amvik eBook Solutions

Preface -- Introduction -- Integrating service quality and productivity strategies -- What is a service quality? -- Identifying and correcting service quality p

Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization performance — Data Envelopment Analysis (DE

This second edition details all productivity and quality methodologies, principles and techniques, and demonstrates how they interact in the three phases of the

This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making

USA. Monograph outlining management techniques for increasing quality standard, labour productivity and profitability - describes a management policy focusing o