Praise for the Second Edition "As a comprehensive statistics reference book for quality improvement, it certainly is one of the best books available." —Techno
This text is highly recommended for managers and serious students of quality. Major US companies issue this reference and training manual to all managers during
This undergraduate statistical quality assurance textbook clearly shows with real projects, cases and data sets how statistical quality control tools are used i
Healthcare is important to everyone, yet large variations in its quality have been well documented both between and within many countries. With demand and expen
Special features of Statistical Methods for Quality Improvement, Second Edition include: greatly expanded chapters on process capability indices and multivariat