The Dark Side of Emotional Labour explores the work that the rest of society would rather not think about, the often unseen work that is emotionally disturbing,
This book is the first volume to explore criminal justice work and criminological research through the lens of emotional labour. A concept first coined 30 years
The Dark Side of Organizational Behavior aims to gather all the micro- and meso-level topics about the dark side of organizations that may guide management prac
Many consider empathy to be the basis of moral action. However, the ability to empathize with others is also a prerequisite for deliberate acts of humiliation a
This book analyzes important criticisms of the current research on Emotional Intelligence (EI), a topic of growing interest in the behavioral and social science