First published in 2000. This book addresses the measurement of the effect of information technology (IT) investments on a firm's productivity. Determining a qu
Computers, communications, digital information, softwareâ€"the constituents of the information ageâ€"are everywhere. Being computer literate, that is tech
Recent years have yielded significant advances in computing and communication technologies, with profound impacts on society. Technology is transforming the way
Maintaining the United States' strong lead in information technology will require continued federal support of research in this area, most of which is currently
This book focuses on the impact of information and communication technologies (ICTs) on organizations and society as a whole. Specifically, it examines how such