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Throughout the management literat ure , as elegantly trumpeted by management consultants and gurus, there seems to be a common message: tor a firm to be competi

Quality management (QM) practices are the basis for the successful implementation and maintenance of any QM system. Quality control (QC) is identified as a QM c

We are in what many call “The Age of the Customer.” Customers are empowered more than ever before and demand a high level of customer attention and service. T

There is a narrow view of control which is about delivering projects in accordance with their plans, using disciplines like earned value and risk management alr

Quality Management in Plastics Processing provides a structured approach to the techniques of quality management, also covering topics of relevance to plastics