Download or read book The Essence of Total Quality Management written by John Bank and published by Prentice Hall PTR. This book was released on 2000 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Helps managers quickly understand total quality management, and achieve results without falling victim to the pitfalls many TQM efforts have encountered. This text presents an overview of the evolution of TQM. It presents case studies, tools and techniques.