This handbook explores the value of interpersonal skills in primary care management, describing effective communication skills including organizational structur
Assertiveness at Work tackles the realities of modern business life the uncomfortable situations that can arise with flatter structures, tough workloads, demand
Australian printing of a guide for nurse managers to workplace assertiveness, first published in the UK in 2002. Looks at the importance of being assertive, wom
Techniques for managing others while maintaining mutual respect. Asserting Yourself at Work provides business professionals with the communication tools and psy
"Flatter organizations, decentralized authority, changing technology, obsolete skills, downsizing, retraining, outplacement - these are common features of today