Be Our Guest
Author | : Disney Institute |
Publisher | : |
Total Pages | : 212 |
Release | : 2003-06 |
ISBN-10 | : PSU:000057229805 |
ISBN-13 | : |
Rating | : 4/5 (05 Downloads) |
Download or read book Be Our Guest written by Disney Institute and published by . This book was released on 2003-06 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: Foreword by Michael D. Eisner. All organisations drive towards the same goal - how best to serve their customers. Walt Disney World has always enjoyed a reputation as a company that set the benchmark for outstanding business practices. Now, for the first time, one critical element of the method behind the magic is revealed: that of quality service. Here, their proven principles and processes are fully outlined, to help your organisation focus its vision and assemble its infrastructure to deliver exceptional customer service.