Amvik eBook Solutions

This handbook is part three of ICMI's comprehensive, four-part series on call center management, which includes people management, operations management, custom

This handbook is part two of ICMI's comprehensive, four-part series on call center management, which includes people management, operations management, customer

This handbook is part four of ICMI's comprehensive, four-part series on call center management, which includes people management, operations management, custome

This handbook/study guide is part one of ICMI's comprehensive, four-part series on call center management, which includes people management, operations manageme

Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center