Download or read book Designing and Developing Electronic Performance Support Systems written by Lesley A. Brown and published by Digital Press. This book was released on 1996 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: An EPSS is a software context that integrates the support needed to perform a job task--information, software, and expert advice--with the actual job task or tasks. EPSS's provide this support at the appropriate time and in the most appropriate format--ED4 (EPSS Define, Design, Develop, and Deliver). This book describes ED4 and the process that the instructional designers and software engineers used to create the Learning Services Workbench.