Download or read book First Steps in a Retail Career written by Mark Wrice and published by Macmillan Education AU. This book was released on 2002 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guide includes a basic introduction to retail concepts and a profile of the current retail industry for both students and professors. Giving tips to those with or without retail experience on workplace communication, customer interaction, and sales techniques, this guide provides a strong foundation for developing career skills in the retail industry. Also discussed are overall safety in the workplace and the minimization of theft. With activities and discussion points throughout, this resource facilitates active participation and conversation.