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Total Quality Management: Key Concepts and Case Studies provides the full range of management principles and practices that govern the quality function. The boo

A total approach to TQM that guarantees success. TQM is so multifaceted--and afects so many apsects of an organization--that embracing it piecemeal often leads

Offering a model, an implementing strategy, as well as traditional and nontraditional methods for the successful enhancement and maintenance of quality, this wo

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Presents the principles and applications of TQM for transformation of schools.