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In an age when managers can no longer rely on formal power, persuading people is more important than ever. Persuasion is a process of learning from colleagues a

More companies are shifting from command-and-control hierarchies to flat management structures. To get work done through others under these conditions (your cen

Changing hearts is an important part of changing minds. Research shows that appealing to human emotion can help you make your case and build your authority as a

Terrified of speaking in front of a group> Or simply looking to polish your skills? No matter where you are on the spectrum, this guide will give you the confid

When asked to define the ideal leader, many would emphasize traits such as intelligence, toughness, determination, and vision—the qualities traditionally asso