Download or read book Helping the Difficult Library Patron written by Kwasi Sarkodie-Mensah and published by Routledge. This book was released on 2002 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt: A problem patron is not one with difficult requests or obscure interests, but one who displays behavior that is deemed destructive, criminal, bothersome, offensive, or otherwise inappropriate. Librarians look at the nature of the problem in academic and public libraries, the impact of such technologies as the Internet and cell phones, and solutions from other professions as well as from the experience of librarians.