Are you overworked, unappreciated and under-resourced? This book understands you, and provides years and years of User Support experience packed into one volume
This volume came about as a result of the authors’ own practical experience in Help Desk operation and management and of hundreds of workshops the authors hav
The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporti
All of today’s help desk support skills, in one easy-to-understand book The perfect beginner’s guide: No help desk or support experience necessary Covers bo
Mark Copeman is a serial entrepreneur and was co-founder of Customer Thermometer, the customer satisfaction tool. He has spent two decades developing customer r