Real Life Responses to Patients' 101 Most Common Complaints about Health Care

Real Life Responses to Patients' 101 Most Common Complaints about Health Care
Author :
Publisher : Fire Starter Publishing
Total Pages : 0
Release :
ISBN-10 : 0974998656
ISBN-13 : 9780974998657
Rating : 4/5 (56 Downloads)

Book Synopsis Real Life Responses to Patients' 101 Most Common Complaints about Health Care by : Susan Keane Baker

Download or read book Real Life Responses to Patients' 101 Most Common Complaints about Health Care written by Susan Keane Baker and published by Fire Starter Publishing. This book was released on 2008 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the patient's perspective, a complaint about healthcare or service is an urgent statement of fact. "I am here where I don't want to be," "I am frightened and unsure what will happen next," "I put my trust in you, and now something is wrong," or "How can I be sure I will be okay?" When you respond to a patient's complaint, you are responding to the patient's sense of helplessness and anxiety. The service recovery scripts offered in this book can help you recover a patient's confidence in you and your organization.


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