This text is aimed at the busy manager or proprietor who needs to implement ISO 9001. It consists of a commentary against each clause of ISO 9004 (guidelines fo
As organizations that compete in the global marketplace seek to achieve peak performance, worldclass quality, and personnel improvement, interest in ISO 9000 ce
ISO 9000 has undergone a radical revision, changing the focus from requirements born out of situations that experience had shown led to poor product quality to
Appropriate for courses based on the ISO 9000 series of quality standards, as a supplemental text in courses dealing with Quality Management and Total Quality M