Improve the delivery of library services by implementing total quality management (TQM), a system of continuous improvement employing participative management a
Contents: 1. Introduction, 2. TQM and LIS Professionals, 3. Awareness of TQM among Library users and Professionals, 4. Profile of Manonmaniam Sundaranar Univers
Bring technical and public services together to create a more user-friendly library! Written for public and technical services librarians, this vital book exami