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When your service department is struggling to reach its goals and management is breathing down your neck, who can you turn to for help? In The Irreplaceable Ser

Service Advisors in the Automotive industry create, arguably, more gross profit than any other employee in the dealership and receive the least amount of traini

Are you a new parts manager?Have you been looking for key performance indicators To see how your parts department is running? Are you looking for solid actionab

From establishing goals to selecting games, prizes and spiffs, Chris walks you through the tools and techniques developed to enhance production, employee morale

The Higher Education Manager’s Handbook 2/e has been substantially updated and reflects important changes that have occurred since its first publication in 20