Download or read book Let Me Speak to the Manager! written by Daniel M. Boland and published by Wipf and Stock Publishers. This book was released on 2020-03-14 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: Once your customer asks to speak to the manager, your business is on the line and your reputation is at risk. If you do not handle the situation sensitively, it's all downhill from there. Let Me Speak to the Manager! teaches how to keep customers from reaching the point of total frustration. Dr. Boland presents an in-depth explanation of how a manager's influence and leadership can change employee attitudes. The key to avoiding unpleasant events is to make sure they do not occur. Let Me Speak to the Manager! teaches how to work with salespeople, employees, and customers.