Download or read book Managing Service Demand A Practical Guide to Help Revenue Bodies Better Meet Taxpayers' Service Expectations written by OECD and published by OECD Publishing. This book was released on 2013-07-29 with total page 68 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides guidance on a whole-of-revenue body approach for managing service demand effectively. It sets out a possible ‘model’ for governance arrangements based on leading revenue body practice – in this case, Australia.