Download or read book Business Process Modeling, Simulation and Design: written by Manuel Laguna, Johan Marklund and published by Pearson Education India. This book was released on 2011 with total page 444 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business Process Modeling, Simulation and Design covers the design of business processes from a broad quantitative modeling perspective. The text presents a multitude of analytical tools that can be used to model, analyze, understand and ultimately, to design business processes. The range of topics in this text include graphical flowcharting tools, deterministic models for cycle time analysis and capacity decisions, analytical queuing methods, as well as the use of Data Envelopment Analysis (DEA) for benchmarking purposes. And a major portion of the book is devoted to simulation modeling using a state of the art discrete-event simulation package.