Performance improvement thought leader Dean Spitzer explains why performance measurement should be less about calculations and analysis and more about the cruci
Performance measurement remains a vexing problem for business firms and other kinds of organisations. This book explains why: the performance we want to measure
Performance measurement remains a vexing problem for business firms and other kinds of organizations. The "balanced scorecard", widely touted as a solution to p
Questioning Performance Measurement: Metrics, Organizations and Power is the first book to interrogate the organizational turn towards performance metrics criti