Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first bo
The need to promote academic activities in telehealth remains a high priority as the discipline expands into new areas of healthcare. Response during 2020 to th
The idea that healthcare and education should be provided as universal public services to all who need them is widely accepted. But why leave it there? Why not
Designing Service Processes to Unlock Value explores how service processes can be designed to leverage the expanding range of opportunities for service provider