Download or read book Smile Or You're Fired... written by Robert Fitzgerald and published by Createspace Independent Pub. This book was released on 2009-09 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: Being a manager for Microsoft is different than being a manager for McDonalds. Being a manager for HP is different than being a manager for Hertz. The U.S. Department of Labor states there are 6.7 million customer service managers in our retailers, grocers, restaurants, hospitality and travel related industries. These managers need practical, real advice on how to improve their daily lives and move their career forward. Smile or You're Fired...contains seven vital lessons for these managers. Lessons which have been proven succesful by practical application, not theory.