Amvik eBook Solutions

The bestselling first edition of this influential resource has been incorporated into the curriculum at forward thinking colleges and universities, a leading vo

A business organization, like a human body, is only as effective as its various processes. Pretty obvious, right? Yet, as V. Daniel Hunt demonstrates in this gr

At last, a simple, well-written survey of process redesign that will help you transform your organization into a world-class competitor. Author Dan Madison expl

Praise for Business Process Mapping IMPROVING Customer Satisfaction SECOND EDITION "A must-read for anyone performing business process mapping! This treasure sh

This peerless best-seller is a hands-on, step-by-step workbook of instructions on how to create flowcharts and document work processes. No other book even