Download or read book The Conflict Resolution Toolbox written by Furlong and published by John Wiley & Sons. This book was released on 2006-10 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book bridges the gap between theory and practice and goes beyond just one single model to present a complete toolbox--a range of models that can be used to analyze, diagnose, and resolve conflict in any situation. It shows mediators, negotiators, and anyone involved in resolving conflict how to simply and effectively understand and assess the situations of conflict they face, as well as specific, practical guidance on how to intervene to resolve the conflict successfully. Each model includes worksheets and a step-by-step process to guide the reader in applying the tools. In addition, the book takes a single, detailed case study and applies each of the conflict analysis models to the same case study, highlighting the unique perspective each model offers the reader.· Overview of the Models· The Conflict Story· Model #1: The Circle of Conflict· Model #2: The Triangle of Satisfaction· Model #3: The Boundary Model· Model #4: Interests, Rights, and Power· Model #5: The Dynamics of Trust· Model #6: The Dimensions of Conflict· Model #7: The Social Style Model· Model #8: Moving Beyond the Conflict· Conclusion