Service workers share their funniest and most cringeworthy stories of difficult, demanding, and just plain mind-boggling encounters with the public . . . “Ma�
This book is proof that most people dont know how to act in public. If you have ever worked in the food service industry you will identify with most or all of t
A fast-paced semi-memoir about diners, drugs, and California in the 1970s Over Easy is a brilliant portrayal of a familiar coming-of-age story. After being deni
In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples an